How do I request for resources through the Document Delivery Service?


If you are unable to locate an article or book chapter that you require from our subscribed resources, you can leverage on our Document Delivery Service (DDS).  

DDS allows you to request selected resources from local Autonomous University Libraries and partner libraries worldwide—a total of 570 libraries. 

You will be able to request the following: 

  • 10% or less of the total number of pages of a book; or 
  • one chapter of a book; or 
  • an article from an issue of a journal. 

This service is solely for personal, non-commercial, academic, research, or educational purposes (Terms). 

 The request can be made in the following ways:  

  1. Document Request Form; or  

  1. by enabling the ‘Expand My Results’ option on the search results page and requesting materials that are unavailable from the SUSS Library. Please refer to the steps below. 

Step 1: Type the title of the article or book in the search box and click ‘SEARCH’. 

Step 2: Select ‘Expand My Results’.

Step 3: Browse the results page to locate the resource that you require. 

Step 4: Click on the title of the resource. 

Step 5: If the resource is not part of the library’s subscriptions, you may request it.  To request, you are required to sign in.  Sign in using the same credentials that you use to sign into your student portal or MyMail. 

Step 6: Select ‘Document Request’. 

Step 7: Check the box beside the terms and conditions and click ‘Send Request’. 


You may also watch the video to learn how to submit a request. 

Kindly allow up to 3 working days for your request to be fulfilled. You will receive a personalised, authenticated link via email and have 30 days to download the resource. 


  • Last Updated May 19, 2023
  • Views 10
  • Answered By Suhasini Rajendran

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